Privacy Policy

Effective Date: 04/07/2026

TraVek Remodeling & Roofing (“TraVek,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide through our website, forms, phone calls, emails, and text messages.

This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices available to you.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

  • Name
  • Phone number
  • Email address
  • Property address
  • Project details
  • Service requests
  • Appointment and scheduling information
  • Communications you send to us by web form, phone, email, or text message
  • Any other information you choose to provide

We may also collect certain information automatically when you use our website, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Referring website
  • Pages viewed
  • Time spent on pages
  • General usage and diagnostic information collected through cookies or similar technologies

2. Sources of Information

We may collect personal information:

  • Directly from you when you submit a form, call us, email us, request an estimate, schedule an appointment, or communicate with us by text message
  • Automatically through your use of our website
  • From vendors or service providers that help us operate our website, communications, scheduling, analytics, marketing, or customer relationship management systems
  • From referral sources or advertising partners, where applicable

3. How We Use Your Information

We may use your information to:

  • Respond to inquiries
  • Schedule consultations, appointments, and site visits
  • Provide estimates and service-related communications
  • Send project updates and customer support messages
  • Provide requested services
  • Improve our website, services, and customer experience
  • Maintain business records
  • Protect against fraud, misuse, or unauthorized activity
  • Comply with legal obligations
  • Send marketing or promotional communications where permitted by law and, where required, with your consent

*No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Calls and Text Messages

Introduction

At TraVek, Inc., your privacy is critically important to us. This Privacy Policy explains how
we collect, use, and protect your personal information when you opt into our SMS messaging
program. By opting into our SMS service, you agree to the terms outlined below, which are in
compliance with the latest 2024 regulations under the Telephone Consumer Protection Act
(TCPA) and the Campaign Registry guidelines.

1. Information We Collect

When you opt-in to receive SMS messages from us, we collect the following information:

  • Phone Number: The mobile number provided during the opt-in process.
  • Message Interaction Data: Includes information such as delivery status, response data,
    and message engagement rates.
  • Consent Data: We maintain records of when and how you provided consent to receive
    SMS messages, including the method of opt-in (e.g., web form, keyword, or verbal
    consent).

2. How We Use Your Information

We use your information to:

  • Send text messages based on the preferences you indicated when opting in, such as,
    updates, notifications, and alerts.
  • Ensure compliance with federal regulations, including the TCPA.
  • Monitor and improve our SMS services by tracking engagement metrics.
    Your information will only be used for the purpose specified at the time of opt-in and will not
    be used to send unrelated messages.

3. One-to-One Consent Requirement

In line with FCC regulations (March 2024), your SMS opt-in applies to communications from
TraVek, Inc. only. Your consent to receive SMS messages is specific to our company and
does not extend to third-party businesses or affiliates unless explicitly stated and separately
agreed upon.

4. Message Frequency and Data Rates

The SMS message frequency will vary but will not be more than 3-5 messages per day unless there is a notification event. Message and
data rates may apply depending on your mobile carrier and plan. Please note that message
and data rates may apply depending on your mobile carrier and plan. We encourage you to
review your carrier’s terms for more details on messaging fees.

5. Opt-Out Instructions

You can opt out of our SMS service at any time by replying with “STOP” to any message you
receive from us. Once you opt out, you will immediately cease receiving further messages
unless you opt back in. For help, you can reply with “HELP” or contact us directly at admin@travek.com or [Phone Number].

6. Data Sharing and Disclosure

We will never share or sell your information to third parties for marketing purposes without your
explicit consent. We may, however, share your information with trusted third-party service
providers for the purpose of facilitating SMS delivery (e.g., telecommunications providers). All
such parties are bound by strict confidentiality agreements and are prohibited from using your
data for any purpose other than SMS delivery.
In compliance with Do Not Call (DNC) Registry regulations (2024), you have the right to
register your number with the National DNC Registry. If you are on the DNC Registry, we will
not send you promotional SMS messages unless you have provided express consent to do so.

7. Security of Your Information

We take reasonable measures to protect the information you provide from unauthorized access,
disclosure, or misuse. However, no system is completely secure, and we cannot guarantee the
absolute security of your data during transmission or storage.

8. Record-Keeping and Proof of Consent

As required by the TCPA and Campaign Registry guidelines, we maintain records of all opt-
ins and opt-outs, including timestamps and the method of consent. These records are kept
securely and may be used to demonstrate compliance with regulatory requirements if needed.

9. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Any significant changes
will be communicated via SMS or on our website. Continued use of our SMS service after any
changes indicates your acceptance of the revised policy. Please check back periodically to stay
informed of any updates.

10. Contact Us

If you have any questions about this Privacy Policy or wish to update your SMS preferences,
you can contact us at:

  • Email: admin@travek.com
  • Phone: 480-367-1171
  • Address: 7661 E Gray Rd. Scottsdale, AZ 85260

Links:

Key 2024 Compliance Elements:

  • One-to-One Consent: Consumers are only giving consent to receive messages from
    the specific business they opt into, not from multiple parties
  • Clear Disclosures: The policy includes clear language about the nature of the
    messages, frequency, potential charges, and opt-out mechanisms
  • Do Not Call Protections: The policy reflects the latest FCC guidance that DNC
    protections apply to SMS, making it clear that businesses must adhere to DNC
    regulations.
  • Data Sharing and Record-Keeping: Emphasizes the importance of maintaining proof
    of consent and clear guidelines on how data is shared for operational purposes.
    This updated Privacy Policy example aligns with current 2025 TCPA and FCC guidelines,
    ensuring your business remains compliant while fostering transparency with consumers.

5. Email Communications

If you provide your email address, we may send you emails related to your inquiry, estimate, appointment, project, customer service, or marketing communications.

You may opt out of promotional or marketing emails at any time by using the unsubscribe link in the email or by contacting us directly. We may still send you non-promotional emails related to active projects, appointments, transactions, or customer service.

6. How We Share Information

We do not sell your personal information.

We may share your information only as reasonably necessary for legitimate business purposes, including with service providers that help us operate our business, such as providers of:

  • Website hosting
  • CRM and customer management systems
  • Scheduling tools
  • Communications platforms
  • Text messaging platforms
  • Email platforms
  • Analytics tools
  • Marketing support services
  • Payment processing, if applicable

We may also disclose information:

  • To comply with applicable law, legal process, or lawful governmental requests
  • To enforce our rights or protect our business, customers, or others
  • In connection with a business transfer, sale, merger, or reorganization

No mobile information will be shared with third parties or affiliates for their own marketing or promotional purposes. Text messaging opt-in data and consent will not be sold or shared with third parties except with vendors or service providers that help us deliver messaging services or as otherwise required by law.

7. Cookies and Analytics

Our website may use cookies, pixels, log files, and similar technologies to:

  • Help the website function properly
  • Analyze website traffic and usage
  • Improve website performance and user experience
  • Support advertising or remarketing efforts, where applicable

You may be able to control cookies through your browser settings. Disabling cookies may affect certain website features or functionality. To learn more about cookies and how to adjust your browser settings please visit: www.aboutcookies.org or www.allaboutcookies.org.

Google AdWords Cookies Opt Out: See ad settings for more information.

8. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Provide services you request
  • Maintain business and project records
  • Comply with legal, tax, accounting, insurance, warranty, or regulatory obligations
  • Resolve disputes
  • Enforce agreements

When personal information is no longer reasonably needed, we may delete it, de-identify it, or securely store it as permitted by applicable law.

9. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect the personal information you submit to us against unauthorized access, use, alteration, or disclosure.

However, no method of Internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Your Choices

Subject to applicable law, you may contact us to:

  • Request access to personal information we maintain about you
  • Request that we update or correct your information
  • Ask us to stop sending you marketing communications
  • Opt out of promotional emails
  • Opt out of text messages by replying STOP
  • Ask questions about our privacy practices

To protect your information, we may take reasonable steps to verify your identity before processing certain requests.

11. Do Not Call / Communication Preferences

If you ask not to receive future marketing calls, emails, or text messages, we will honor your request in accordance with applicable law. Even if you opt out of marketing communications, we may still contact you regarding appointments, active projects, service issues, invoices, warranties, or other transactional matters.

12. Children’s Privacy

Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

13. Third-Party Links and Services

Our website may contain links to third-party websites, tools, or services. We are not responsible for the privacy, security, or content of those third parties. We encourage you to review their privacy policies before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

15. Contact Us

If you have questions about this Privacy Policy, terms and conditions, our privacy practices, or if you would like to make a privacy-related request, contact us at:

TraVek Remodeling & Roofing
7661 E. Gray Road
Scottsdale, AZ 85260
Admin@travek.com
480-367-1171